Refund Policy

We do not offer returns, refunds, or exchanges, in whole or in part.

Our products are downloadable software delivered immediately on purchase. Once access has been granted it cannot meaningfully be taken back, which is why this policy exists.

This is not a policy we apply quietly. It appears on this page, in our Terms, and on the payment page before you enter a card.

Because we cannot take a product back, we try hard to stop you buying the wrong one.

• Every product page lists features, requirements and limitations in full, before purchase.
• Our FAQ answers the questions that come up most, including which platform is required and how many machines a licence covers.
• You can email us before you buy and ask anything at all.

We would rather talk you out of the wrong product than sell it to you. That is not a slogan — ask us and see.

A payment plan is a way to spread the cost, not a subscription or a trial. You are buying the product, and the plan is how you pay for it.

You get full access from the first payment. If a plan is cancelled before it completes, access ends and payments already made are not refunded — they are payment for the access you had while the plan was live.

A duplicate charge, a charge you did not make, or a payment taken in error is not a refund request and is not covered by this policy. Email us and we will correct it.

If a product is materially not what its page described, tell us. We will make it right, and how we do that depends on what went wrong.

This policy does not affect any rights you have under applicable law that cannot be waived by agreement.

If something is wrong, email support@proedgetrading.com first. We answer, and we can usually fix a problem the same day.

A chargeback takes months, costs us a fee whichever way it goes, and reaches you slower than we would. It is the worst available route to an outcome we would probably have given you immediately.