Support
Questions, answered plainly.
Licensing, machine IDs, payment plans, and refunds — all of it in writing. If your question is not here, email us or ask in Discord and a human will answer.
Platform
What charting platform do your products work on?
NinjaTrader 8 only. Every ProEdge indicator, strategy, and tool is built natively for NinjaTrader 8 on Windows 10 or 11. We do not currently support TradingView, MetaTrader, or Sierra Chart.
What securities can I trade?
Anything available on NinjaTrader. If the instrument is tradeable on the platform — futures, forex, equities — our software works with it. Tick sizes and point values are respected automatically.
Can I set alerts with Edge Runner?
Yes. You can set alerts for longs, shorts, and background changes, with custom sound files and priority-based notifications.
What do I need to run this?
NinjaTrader 8 on Windows 10 or 11, 8GB of RAM (16GB recommended), and a real-time or historical data feed — Kinetick, CQG, Rithmic, Interactive Brokers, or any NinjaTrader-supported provider. Every product page lists its full requirements under the Requirements tab.
Licensing
What is a Machine ID and where do I find it?
Your Machine ID is the unique identifier NinjaTrader assigns to your computer. It is how your license is bound to your machine. Find it in NinjaTrader Control Center → Help → About. You register it in your account after purchase — you do not need it to check out.
May I install on more than one computer?
Every account includes one active machine. If you run NinjaTrader on a second computer — a laptop, or a VPS alongside your desktop — you can add an additional machine slot for $50, directly from your account. No email required.
What if I need to replace my Machine ID?
Replace it yourself from your account, at no charge. If you get a new computer or reinstall Windows, open your account, remove the old machine, and register the new one. Your downloads stay exactly where they are.
Can I transfer or resell my license?
No. Licenses are non-transferable and ProEdge software is not for resale. Accounts may not be assigned or transferred to another person or entity.
Billing
How do the 3-payment plans work?
You are charged the same amount once a month for three months, and then the plan is finished — it does not renew and you are never charged again. You get full access to your downloads immediately after the first payment, not at the end.
What happens if I cancel a payment plan before it is complete?
Access ends. A payment plan is not a contract and you may cancel at any time, but the licence is only fully earned once all three payments have cleared. If you cancel early — or a payment fails and is not resolved — your machine ID is deactivated and the software stops running. Payments already made are not refunded. Complete all three payments and the software is yours for life.
Are there any additional fees once I purchase?
No. Once your purchase is complete there are no further charges. Updates and email support are included for life. The only optional cost is an additional machine slot at $50, if you choose to run on a second computer.
What is your refund policy?
All sales are final. No returns, refunds, or exchanges, partial or otherwise, for any reason. Because our products are downloadable software delivered immediately, we cannot offer refunds once access has been granted. Please read the product requirements carefully before purchasing.
Do you offer trials?
No. Short trial windows create artificial pressure to succeed quickly, and trading is hard enough without that added anxiety. Every product page documents exactly what the software does, in full, before you buy.
Support
How long does it take to get my software?
Immediately. Your downloads appear in your account the moment your payment completes — register your machine ID and they unlock. Nothing is shipped and nothing is processed by hand.
Who supports my indicator?
We do, and support is free. Reach us by email, or join the Discord where we are active daily alongside instructional videos and setup resources.
Do I get updates?
Yes, free for life. When we release a new version of a product you own, the updated file appears in your account automatically. There is no upgrade fee and no version you age out of.